Elisa Escapa Otani - Freelance technical writer & knowledge manager for the climate movement 🌱 Based in London, UK 🇬🇧
Software documentation writer and knowledge manager with over 9 years of experience, specialising in financial and nature tech 🌱 Supporting Regen City on a fractional basis as a Knowledge Manager and Technical Content Lead.
Bridging knowledge gaps by helping users self-service their understanding of digital products through quality documentation, training materials, and efficient knowledge management 📝 Scaling user onboarding, engagement, and adoption of climate solutions.
Previously worked in Tier-2 support and technical operations roles for fintech SaaS solutions (mobile apps, web platforms, and APIs).
In my happy place at the Lake District in northern England ⛰️
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Scroll down for a list of my deliverables, writing samples, and pricing for your documentation needs
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<aside> 📫 escapa.elisa@gmail.com
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Non-exhaustive list of documentation & knowledge work I can deliver for your business ✔️
Empower your users to self-service their product knowledge and independently solve common navigation issues or error messages. Ensure correct usage of your solution, and minimise customer-handling overhead for your teams.
Align internal knowledge, terminology (taxonomy), and processes for maximum operational efficiency. Simplify complex information for your teams, and make this accessible and easy to understand so they may make the most of your resources.
No less important, other documentation needs to help advance your product roadmap and improve customer experience 🚀
<aside> 📚 Check out my portfolio of written samples (and my Top 5 favourite projects 🤓):
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Whether you need a user guide for your digital product, FAQ articles for a new feature launch, or technical specs for user implementation, I can craft engaging and informative documentation that empower your users on their decarbonisation journeys through your products & services 🌱
I charge a daily rate (starting from £400/day) or a fixed rate per deliverable for my services, sometimes both depending on the scope & complexity of the project(s).